We're here to make your SubconHealth experience simple, smooth, and supportive.
Browse the sections below to quickly find answers, guidance, and help.

 

Orders & Shipping

All orders undergo specialized assembly, inspection, and quality control checks within 1–3 business days prior to shipment.

• During high-volume periods (sales, holidays), processing times may be slightly longer.

• If we anticipate extended delays, we will notify you by email.

2. Shipping Time

Once processed, your fully assembled system is shipped, with delivery expected within 5–9 business days.

 

Returns& Refunds

What is your return policy? We offer a 30-Day Performance Guarantee. You have 30 days from the delivery date to request a return. Items must be approved by our team and must be in the original packaging. (Note: Opened essential oils are final sale due to hygiene standards, as per our full policy.)

 

Product Support

 

Are your products safe to use daily? Yes. Our diffusers use ultra-quiet technology specifically selected for the High-Performer audience and are designed for everyday recovery. We recommend high-quality, water-soluble oils for the best performance.

How long do refunds take?

Refunds are typically processed within 3–5 business days after we receive your returned item.

 

Product Support

My product isn’t working — what should I do?

Start by checking the instructions included with your item.
If you still need help, send us a message with:
• Your order number
• A brief description of the issue
• Photos or video (if helpful)

We’ll assist you right away.

Are your diffusers safe to use daily?

Yes — our diffusers are designed for everyday use with proper care and cleaning.

Can I use any essential oil with your diffusers?

We recommend high-quality, water-soluble oils for the best performance and longest product life.

Account & Payments

Do I need an account to place an order?

No, you can checkout as a guest.
Creating an account simply helps you track orders and manage information faster.

What payment methods do you accept?

We accept all major credit cards, including:

Visa, Mastercard, American Express, Discover, and Diners Club

We also accept PayPal and other secure checkout options available at checkout.

General Questions

Where are you located?

We operate online and ship from U.S.-based fulfillment centers.

How can I contact customer support?

You can always reach us at:
📧 support@subconhealth.com

We aim to reply within 24 hours, often much faster.

 

Need More Help?

If you didn’t find what you were looking for, we’d be happy to assist you personally.
Your peace, clarity, and satisfaction matter to us.

✨ SubconHealth Support — Always here to help you feel better from within. 

 

SUBCONHEALTH/ TRANQUIL FAMILY LLC

5830 E 2nd St, Ste 7000 #26034

Casper, WY 82609, USA

support@subconhealth.com